Frequently Asked Questions

We put together answers to the questions guests ask us most, so you can plan your visit with total ease. Still have a question? Call or text us at 425.454.8800 or email info@trucespa.com and we'll help however we can.

On This Page

Booking Your Visit

  • You can book six months in advance. If you have a date in mind, whether it's for a birthday, a girls' trip, or just a Tuesday that needs saving, go ahead and grab your spot early.

  • Not at all. TRUCE Spa is open to everyone, whether you're staying at The Westin Bellevue or just stopping by. You're welcome here either way.

  • Book online anytime through our reservation system, or call or text us at 425.454.8800. If you reach out after hours, we'll follow up the next business day. If it's been more than two hours during business hours and you haven't heard back, give us a call to lock in your spot.

Hours, Location, & Parking

  • We're open daily from 10 a.m. to 6 p.m., seven days a week.

  • You'll find us on the 4th floor of The Westin Bellevue, 600 Bellevue Way NE, Suite 400, Bellevue, WA 98004.

  • Park in the Lincoln Square garage. Take the elevators from the fourth or fifth level straight to the Westin Bellevue lobby, then head up to our fourth-floor spa.

  • We close on New Year's Day, Easter, Thanksgiving, and Christmas Day so our team can recharge too. We're open every other day of the year.

What to Expect

  • Plan to arrive at least 15 minutes before your appointment to check in, change, and settle in. That little cushion of time helps you ease into the experience instead of rushing into it.

  • You'll head to the locker room to change into a spa robe, or you're welcome to undress in your treatment room if you prefer. Before your service, you'll light a candle, a small ritual that's become a TRUCE signature. It's a moment to come to peace with yourself and let the outside world go, even if just for an hour.

  • Every visit includes access to showers, lockers, robes, slippers, and a calmly lit lounge. The infrared sauna is complimentary with any service booking, and you'll also enjoy a complimentary glass of wine or beer with any service of 60 minutes or longer.

  • Sanitation is part of every appointment, not an afterthought. Between each guest, our team fully strips and replaces linens, sanitizes all surfaces, handles, and product bottles, and washes and re-sanitizes hands before greeting the next guest. Nail stations are cleaned with alcohol after every use, tools are disinfected with Barbicide, and pedicure basins are treated with an antimicrobial solution after each client. Locker rooms, restrooms, and our infrared sauna area are sanitized regularly throughout the day.

Food & Refreshments

  • Yes. Add the Escape to Peace Experience to any service and let your visit linger a little longer. Following your treatment, you'll settle into our Quiet Pause Lounge with a warm cup of premium White Peony tea and a handcrafted seasonal treat. There's no need to rush. Take a few extra moments to stay in that calm before you head back out into your day. You'll find this add-on option on relevant services during booking via our reservation system.

  • Yes, we keep snacks available for purchase for guests who'd like a little something during their visit.

Cancellations & Rescheduling

  • We ask for at least 24 hours' notice to cancel or reschedule. Life happens, and we get that, but appointments canceled with less notice are charged 100% of the service cost. This helps us keep spots available for other guests who are waiting to book.

  • Please call or text us as soon as you know. Late arrivals may mean a shortened service, since every appointment still ends at its originally scheduled time. Arriving 15 minutes early is the best way to make sure you get your full experience.

Age & Health Guidelines

  • For massage, guests must be at least 16. For facials, we can welcome younger guests, generally starting around age 10, with a parent or guardian present. Facials for younger guests are 30 minutes and include a gentle introduction to skin care basics that's appropriate for that age. If your guest is under 18, we do ask for a parent or guardian's supervision.

  • Try to avoid sun exposure both before and after a waxing service. Freshly waxed skin is more sensitive, and giving it a little grace goes a long way.

Spa Parties & Groups

  • We do, and they're one of our favorite things to plan. Whether it's a bachelorette celebration, a birthday, or just an excuse to gather your people, we can host your group with a mix of massages, facials, and nail services.

  • Yes. Groups often mix and match, some guests choose a facial, others a massage, others go straight for nails. Let us know what your group has in mind when you reach out and we'll build a plan around it.

  • We do our best to accommodate same-time service for groups, especially for nail services. Share your group size and preferred time when you book so we can plan accordingly.

  • An automatic 20% gratuity is added to all spa party services.

Memberships

  • A membership turns self-care from an occasional treat into a steady rhythm. Our Massage/Facial VIP Membership includes one 60-minute Tropical Escape Massage or Custom Facial each month, complimentary use of the infrared sauna, a complimentary glass of wine, 10% off retail, and 20% off additional spa services and add-ons. We also offer Nail VIP Memberships, including options for manicure only, pedicure only, or both each month at member pricing.

  • Your membership begins the month after you sign up, unless you sign up on the very first of the month.

  • Of course. Just call, text, or message us with your preferred new date and time and we'll take care of it.

Gift Cards, Payment, & Discounts

  • We accept all major credit cards, cash, and TRUCE gift cards. Gratuity is separate from service pricing and is always appreciated, never included (except for spa parties).

  • From time to time, yes. We periodically run specials for hotel guests, and employees of W and Westin Bellevue may be eligible for a discount on select services. Mention your status when you book and our team will let you know what's currently available.

Stay in the Loop

  • Sign up for TRUCE Updates to get exclusive specials and news by email and text. It's the easiest way to catch new offers before they're gone. You can also check our Specials page.

Didn't find what you were looking for? Reach out anytime at 425.454.8800 or info@trucespa.com; we're happy to help before you book. Or skip ahead and reserve your spot now.

Book Your Visit

Location

The Westin Bellevue, 4th Floor
600 Bellevue Way NE, Suite 400
Bellevue, WA 98004
call/text: 425.454.8800

Hours of Operation

Monday through Friday 10 a.m. to 6 p.m.
Saturday 10 a.m. to 6 p.m.
Sundays 10 a.m. to 6 p.m.

 

Reservations

TRUCE Spa accepts reservations three months in advance. Subject to availability, TRUCE Spa offers services before and after hours (additional charges apply). Complimentary beverage service is offered while experiencing TRUCE.

Spa Payment

Both registered and non-registered hotel guests are welcome. All major credit cards, cash, and gift certificates purchased through TRUCE Spa are accepted. Gratuities are not included in menu pricing.

Parking

Parking is available in Lincoln Square. Elevators from the fourth or fifth level go directly to Westin Bellevue lobby. Hotel elevators will transfer you to the fourth floor where the spa is located.

EXPERIENCE OUR SERVICES

Tour Truce Spa

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